Shipping policy

At Lomond & Nicole's Candle Company, we strive to provide efficient and reliable shipping services to ensure a seamless experience for our customers. The following Shipping Policy outlines important information regarding order processing, shipping methods, and delivery.

1. Order Processing: Orders are typically processed within 1-2 business days after payment is confirmed. Please note that processing times may vary during peak seasons or promotional periods.

2. Shipping Methods: We offer various shipping options to accommodate your preferences and delivery needs. During the checkout process, you can select your preferred shipping method. Options may include standard, expedited, or express shipping.

3. Shipping Rates: Shipping rates are calculated based on the weight of your order and the selected shipping method. You can view the shipping costs at checkout before completing your purchase.

4. Delivery Timeframes: Delivery times depend on the shipping method chosen and your location. Standard shipping usually takes [X] business days, while expedited and express options provide faster delivery. Please note that these timeframes are estimates and may be subject to unforeseen delays due to external factors.

5. Tracking Information: Once your order is shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your delivery and estimate the expected delivery date.

6. International Shipping: We offer international shipping to select countries. International shipping rates and delivery times vary based on location and shipping method. Customers are responsible for any customs duties or taxes imposed by their respective countries.

7. Address Accuracy: Please ensure that your shipping address is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.

8. Order Status and Support: You can check the status of your order by logging into your account or contacting our customer support team at LNCandleCompany@gmail.com

9. Shipping Holidays: Please be aware that shipping carriers may observe holidays, which can affect delivery times. Check with the respective carrier for information on holiday schedules.

Thank you for choosing Lomond & Nicole's Candle Company. We are committed to delivering your orders promptly and efficiently. If you have any questions or concerns about our Shipping Policy, please contact our customer support team.